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Published: 11.05.2025

Ready for the CompTIA A+ Core 1 Exam? Try This Week’s Challenge Quiz

Each week, we’ll be sharing a quick set of typical exam-style questions to help you prepare for the CompTIA Certifications

Question for the CompTIA A+ Core 1 (220-1101) certification:

Q: The computer users in your accounting department have called saying that their laser printer keeps jamming and have asked that you resolve the issue. Which of the following are common reasons for this that you can check? (Choose two.)

A. Incorrect paper thickness or tray too full

B. Ink cartridges need cleaning

C. Debris in the paper path

D. Printhead needs cleaning

For the Answers scroll below...

Think you’ve got what it takes to complete the CompTIA A+ certification and kick-start your IT career? Click below:

The correct answers are:

✅ Incorrect paper thickness or tray too full

✅ Debris in the paper path

Explanation:

1. Incorrect paper thickness or tray too full – Correct

If the paper is too thick, thin, or not suitable for the printer, it can cause jams.
Overfilling the paper tray can lead to multiple sheets being pulled at once, which also causes jamming.

2. Ink cartridges need cleaning – Incorrect

Laser printers use toner, not ink cartridges. This option applies to inkjet printers.

3. Debris in the paper path – Correct

Foreign objects or build up in the paper path can obstruct the paper’s movement, resulting in jams.

4. Printhead needs cleaning – Incorrect

Again, this applies to inkjet printers, not laser printers. Laser printers do not use printheads in the same way.

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