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CertHub Privacy Policy

Effective Date: 30/01/2025
PAC Consulting Australia t/a CertHub
ABN: 61 164 919 797
Address: 81-83 Campbell St, Surry Hills NSW 2010
Contact Phone: (02) 8279 6900
Email: bookings@certhub.com.au
Website: www.certhub.com.au

PAC Consulting Australia t/a CertHub ("CertHub," "we," "us," or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website and IT certification courses.

1. Collection of Personal Information

We collect personal information directly from you or from third parties when necessary for the provision of our IT certification services. The types of personal information we may collect include but are not limited to:

Full Name
Contact details (email address, phone number, postal address)
Payment details and transaction records
Employment and education history (where relevant to course enrolment)
Certification history and study preferences
IP address, device information, and browsing activity on our website

You may also provide us with additional information when you communicate with us via phone, email, or live chat.

2. Use of Personal Information

We collect and use your personal information to:

✅ Process course enrolments and manage your certification journey
✅ Provide customer support and respond to enquiries
✅ Facilitate payments and issue invoices/receipts
✅ Administer exams, certifications, and training programmes
✅ Notify you of course updates, promotions, or important service changes
✅ Improve our website functionality and user experience
✅ Ensure compliance with legal and regulatory obligations

Where required, we may also use your information for marketing purposes. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in emails.

3. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose your information to:

IT certification providers (such as CompTIA, Cisco, Microsoft, SAP) for exam registration and certification processing
Stripe (our payment processor) to handle transactions securely
Regulatory or government authorities where required by law
Third-party service providers that assist in delivering our services (e.g., IT support, cloud hosting providers)

We take reasonable steps to ensure that these third parties comply with privacy laws and handle your data securely.

4. Storage and Security of Personal Information

We store your personal information securely in electronic and physical formats. We implement reasonable safeguards to protect against unauthorised access, misuse, loss, or disclosure, including:

🔒 Encryption and secure server storage
🔒 Restricted access to authorised personnel only
🔒 Regular data security audits and updates

Data Retention Policy

We retain customer data for marketing purposes only. If you wish to have your personal data removed from our records, you can contact us at bookings@certhub.com.au.

International Data Transfers

We do not process or store customer data outside Australia, except on Microsoft devices that may use cloud-based storage solutions.

5. Cookies and Website Analytics

When you visit our website (www.certhub.com.au), we may collect non-personal information using cookies and similar tracking technologies. This data helps us analyse website performance and user preferences.

You can manage your cookie preferences via your browser settings. However, disabling cookies may affect your website experience.

6. Access, Correction, and Complaints

Access & Correction

You have the right to request access to or correction of your personal information. To do so, please contact us at:

📧 Email: bookings@certhub.com.au
📞 Phone: (02) 8279 6900

We will respond to your request within a reasonable timeframe.

Complaints

If you believe we have breached the Privacy Act 1988 (Cth), you can lodge a complaint with us at the contact details above. If unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website at www.certhub.com.au, and we encourage you to review this page periodically.

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

For any questions or concerns, please contact us at: